Frequently Asked Questions
What is your return policy?
Our ultimate aim is to provide you with high quality, practical and long-lasting products that you love. We hope that you are happy with your order, however we understand that sometimes sizing or styles might not be quite right and if you do need to return an item we will offer an exchange or refund. We ask that all items are returned to us within 30 days of receipt in perfect saleable condition with tags attached. Items purchased during the Sale must be returned within 14 days.
Personalised or embroidered terms are not refundable unless they arrived damaged/faulty. If you have purchased samples for embroidery from our corporate range, a £30 returns fee will be charged.
What is your shipping policy?
MiniMoo&Flo aim to despatch your product on the same day of purchase. We offer UK standard 2 - 3 days. Personalised or embroidered wear will be shipped within 7 days unless a more urgent request is submitted and agreed.
UK STANDARD: £4.00
EUROPE DELIVERY: 10-12 Days: £15.00
What are the payment options?
Do you offer gift cards?
Yes we do :)
They can be purchased here.
Accepted Credit Cards: VISA, Master Card, American Express, Discover, JCB, Diners and UnionPay
Accepted Debit Cards: Visa & MasterCard.
Still have questions? Get in touch and we’ll be happy to help.