Store Policy
At MiniMoo & Flo, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Returns
The Small Print
Our ultimate aim is to provide you with high quality, practical and long-lasting products that you love. We hope that you are happy with your order, however we understand that sometimes sizing or styles might not be quite right and if you do need to return an item we will offer an exchange or refund.
We ask that all items are returned to us within 30 days of receipt in perfect saleable condition with tags attached. Items purchased during the Sale must be returned within 14 days. Please email us for your returns code.
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Personalised items are none returnable unless for the following reason:
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Faulty.
Damaged.
Not as requested.
Our Privacy Policy
All about Information Security
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
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We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
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If you don’t want us to process your data anymore, please contact us at contact@minimooandflo.com.
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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at contact@minimooandflo.com
Terms and conditions
Please take the time to read our workshop Terms and conditions
Refund Policy for parties, clubs and classes.
Changes or cancellations by you
If you wish to cancel more than 10 days in advance, we can offer a refund minus 50% of your fee. Alternatively, you can keep the payment as a credit to book against any other class/course or you can transfer to a future workshop free of charge. If cancellation is made within 10 days of your workshop, we are unable to offer a refund or move you to another class. However, you can always send a friend to take your place - just let us know of the name change.
Private lessons
All private lessons can be rescheduled if cancellation is made at least 48 hours prior to your class. If you cancel within 24 hours from your scheduled lesson, no changes or rescheduling will be offered. Please contact us at contact@minimoo.com to inform us for any changes you may wish to make.
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Non-attendance
Non-attendance of classes due to illness or for personal or professional reasons does not provide the right to refunds, extra tuition or a transfer. However, in such an event we will consider all the circumstances and take such action that we consider to be fair and reasonable.
If you are signed up on a weekly course, where all classes are connected to make the one project and you miss a class, we will try offer you a replacement group lesson, if one is available before your next lesson. This is subject to space availability in the replacement class. However, if we are not running the same lessons, you may wish to take a private lesson, in addition to your course fee to catch up with your original group course.
Due to the special nature of our workshops and the very limited enrollment, we would advise you to check your diary carefully before you signing up for a class.
Running late
If you are running late for your lesson, you must inform us by phone before your lesson is due to begin. If you are more than 30 minutes late for your lesson, we reserve the right to cancel your attendance. As with the nature of a group classes, late arrivals will impact the progress of the rest in the class, so please aim to be on time.
Our doors will open for your class, 15 minutes prior to your lesson, so please don’t arrive too early as you may interrupt another class.
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Cancellations by us
In the unlikely event when a class/workshop must be cancelled or postponed due to unavoidable circumstances, we will give you a minimum of 24 hours’ notice. You will be offered an alternative date or credit for the same amount of money or refunds your payment. We will not be liable for any other costs, wasted travel or expenses that you may incur.
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Class postponement
If a class is postponed for reasons which we are responsible, including tutor illness or shop closure due to other reasons out of our control, we will make every reasonable effort to reschedule the class or to add the missed hours onto the remaining course.
Requirements for participating in our classes, courses & workshops
Student ability/competency
We reserve the right to move students from a class if their sewing ability or technical sewing competence is not at the required level and would be such that it hinders the teaching and progress of other students. In such cases we would look to move the student to a class more suited to their current sewing level.
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Student conduct
We require students to conduct themselves in a reasonable and proper manner at all times. Substantial obstruction of, or substantial improper interference with, the functions, duties or activities of any student or member of staff will result in the student being asked to leave the class. We will not tolerate any violent, indecent, disorderly, threatening, intimidating or offensive behaviour or language towards staff or other students. Any such action will result in the student being asked to leave the class. We reserve the right to cancel attendance of further classes in extreme cases.
Student health & safety
Students are asked to wear appropriate clothing and footwear to practical classes and use sharp tools in a safe and careful manner. Students who fail to comply with health and safety rules will be unable to participate in practical classes.
